Frequently Asked Questions
Everything you need to know about shopping with Rarewaves
How long will my order take to arrive?
Shipping times vary by location. Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unopened packaging to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments through PayPal.
Are the products sold on Rarewaves brand new?
Yes, all items sold on our store are 100% genuine, brand new, and sourced directly from authorized distributors and manufacturers.
Do you provide tracking information for shipments?
Tracking availability depends on the shipping method selected at checkout. If your order includes tracking, you will receive a confirmation email with a link once the package has been dispatched.
Can I cancel or change my order after it has been placed?
Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact our customer support team immediately if you need to request a cancellation.